At Cheap Glisterra Store, we craft our jewelry with precision and care, and we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Important Note: For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged or defective. All other jewelry (bracelets, necklaces, and rings) may be returned within 15 days of delivery.

Our Return Policy

  • Return Window: 15 days from the delivery date
  • Condition: Items must be unworn, undamaged, and in their original packaging with all tags attached
  • Return Shipping: Customers are responsible for return shipping costs
  • Refunds: Original payment method will be credited within 5-7 business days after we receive and inspect the returned item

Exchange Policy

We’re happy to exchange your item for a different size or style (subject to availability). Simply follow the return process below and indicate you’d like an exchange rather than a refund.

How to Return an Item

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request: [Your Order Number]” and include the following information:
    • Your order number
    • The item(s) you wish to return
    • Reason for return
    • Whether you’d like a refund or exchange
  2. Wait for Approval: We’ll respond within 24 hours with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return: Mail your return to:
    Cheap Glisterra Store Returns
    1757 Elmwood Avenue
    Mesa, US 85201
    We recommend using a trackable shipping method as we cannot be responsible for lost returns.
  5. Receive Your Refund: Once we receive and inspect your return, we’ll process your refund to the original payment method within 5-7 business days.

Return Request Email Template

Need help drafting your return request? Use this template:

Subject: Return Request: [Your Order Number] Dear Glisterra Customer Service, I would like to return/exchange (circle one) the following item from my order #[Your Order Number]: – Item Name: – Reason for Return/Exchange: Please advise on next steps. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number]

Refund Information

  • Processing Time: 5-7 business days after we receive your return
  • Method: Refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free replacement or refund.

Jewelry Care Tip: Our affordable luxury pieces are crafted to last. To maintain their beauty, store them separately in a dry place and avoid contact with perfumes or harsh chemicals.

For any questions about our returns policy, don’t hesitate to contact our customer service team. We’re committed to making your Glisterra experience as sparkling as our jewelry!