Shipping Policy

At Cheap Glisterra Store, we want your jewelry shopping experience to be as sparkling as our pieces! Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: We currently ship worldwide except to some Asian countries and remote areas. Shipping times are estimates and may vary due to customs processing.

Returns & Exchanges

We craft each piece with precision and care, and we want you to love your Glisterra jewelry. If you’re not completely satisfied, you may return most items within 15 days of delivery.

Return Policy Details

• Return Window: 15 days from delivery date
• Condition: Items must be unworn, undamaged, and in original packaging with all tags attached
• Return Shipping: Customer is responsible for return shipping costs
• Refunds: Issued to original payment method within 5-7 business days after we receive and inspect the return

How to Return an Item

1. Contact Us: Email [email protected] within 15 days of receiving your order. Use subject line “Return Request: [Your Order Number]” and include:
   • Your order number
   • Item(s) you wish to return
   • Reason for return
   • Whether you want a refund or exchange
2. Wait for Approval: We’ll respond within 24 hours with a Return Merchandise Authorization (RMA) number and instructions
3. Package Your Item: Securely pack in original packaging with all tags attached. Include a copy of your order confirmation
4. Ship Your Return: Mail to:
   Cheap Glisterra Store Returns
   1757 Elmwood Avenue
   Mesa, US 85201

   We recommend using a trackable shipping method as we cannot be responsible for lost returns.

5. Receive Your Refund: We’ll process your refund within 5-7 business days after receiving and inspecting your return

Exchange Policy

We’re happy to exchange your item for a different size or style (subject to availability). Simply follow the return process above and indicate you’d like an exchange rather than a refund.

Refund Information

• Processing Time: 5-7 business days after we receive your return
• Method: Refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping Costs: Original shipping fees are non-refundable

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free replacement or refund.

For any questions about our shipping or returns policy, don’t hesitate to contact our customer service team at [email protected]. We’re here to make your Glisterra experience as beautiful as our jewelry!